COROS Wearables, Inc. is a popular brand of GPS running & multisport watches, bike computers, and performance wearables used by athletes and outdoor enthusiasts worldwide. Because COROS devices combine hardware, firmware, apps, GPS tracking, Bluetooth connectivity, and training data services, users often need help with support, customer service, contact, app setup, firmware updates, downloads, device installation/pairing, activation, troubleshooting, and technical help.
Below is a comprehensive support guide covering official contact options, how to get help, how to install and update devices and apps, where to download software, and how to resolve common issues.
📞 COROS Customer Support & Contact Information
COROS does not generally offer a dedicated phone support number for all customers, but they provide multiple official support methods focused on in‑app help, support tickets, email requests, and online resources.
📱 In‑App Customer Support (Recommended)
The best and primary way to get help directly from COROS support agents is through the COROS app:
- Open the COROS App on your smartphone.
- Go to the Profile tab (usually the fourth icon at the bottom).
- Tap Customer Support → Contact Support.
- Select your device model and topic, provide a detailed description of the issue, and upload any photos or videos if applicable.
- Submit the ticket — you’ll receive a confirmation email once the ticket is created.
This in‑app support method also lets you chat with COROS’s virtual assistant for troubleshooting tips before submitting a full ticket.
📧 Email Support & Support‑Form
You can also submit issues through email or the support form on the COROS Help Center if you prefer not to use the app:
- 📧 Support Email: support@coros.com – Official email for general device and app support inquiries.
- 🌐 Help Center / Support Form: https://support.coros.com – Submit requests and browse articles, FAQs, and troubleshooting guides.
COROS sometimes responds via email with follow‑up questions or solutions based on your ticket. Response times can vary, and many users report wait times of several days.
🏢 Company & Mailing Address
COROS has headquarters in the United States and offices/addresses in other regions:
- USA Headquarters:
41 Corporate Park, Suite 205
Irvine, CA 92606, USA - UK Office Address:
Suite 4, High Street House
Newmarket Street, Skipton, BD23 2HU, UK
📥 Setup, Download & Installation Help
📲 Download the COROS App
To manage your device, sync workouts, and install updates:
- iOS (Apple App Store): Search “COROS”.
- Android (Google Play Store): Search “COROS”.
Install the app and sign in with your COROS account to get started.
⌚ Device Pairing & Setup
- Turn On Your Watch/Device and ensure Bluetooth is enabled on your phone.
- Open the COROS App and follow the in‑app prompts to pair your device.
- Set up preferences such as units (metric/imperial), activity types, and notifications.
Once paired, your device will sync activity data, watch settings, and training stats.
🔄 Firmware & Software Updates
COROS regularly releases firmware updates to improve device performance, GPS accuracy, sensors, and add new features.
To update:
- Ensure your COROS app is updated to the latest version from the App Store or Google Play.
- Connect your watch/device to the COROS app.
- On the Profile tab, go to My Devices and find your watch.
- If a firmware update is available, you’ll see an update option — start the update and keep the phone and device close.
- Wait until the update completes.
Keeping both the app and firmware up to date ensures best performance and compatibility.
🛠 Common Troubleshooting & Support Help
Even after setup and updates, you may encounter issues. Here’s how to begin resolving them:
📍 Bluetooth / Pairing Issues
- Make sure your phone’s Bluetooth is on and not connected to other devices.
- Restart both the phone and the COROS device.
- Forget previous Bluetooth pairings on your phone and retry the pairing process in the COROS app.
If it still doesn’t pair, submit a support ticket through the app describing the problem.
📲 App Crashes or Sync Problems
- Update the COROS app to the latest version.
- Restart the app or reinstall it if crashes persist.
- Ensure your phone’s OS version is supported by the app.
🔄 Firmware Update Issues
- Make sure the device has sufficient battery before updating.
- Keep your phone and device close during Bluetooth updates.
- Try updating at a different time if the server is busy.
If the firmware update repeatedly fails or gets stuck, contact support with device model, app version, and screenshots if possible.
🧪 Device Not Working / Frozen
For frozen screens or unresponsive devices, many COROS watches have forced restart methods like holding down buttons for 10‑15 seconds until the watch restarts — check your specific model’s manual for exact steps.
If that doesn’t help, contact COROS support.
🧠 Repair, Warranty & Return Handling
COROS offers repair and exchange services for eligible devices through its repair program. For warranty issues, contact support with your purchase details and model information.
- COROS watches typically come with limited warranty coverage (often 2 years for watches and 1 year for accessories) — contact support for specific terms.
- If a device needs repair or replacement under warranty, support will provide Return Merchandise Authorization (RMA) instructions and shipping guidance.
📍 Summary – COROS Support Contacts
| Support Channel | Contact / Method |
|---|---|
| In‑App Customer Support | Profile → Customer Support → Contact Support (in COROS App) |
| Help Center & Support Form | 🌐 https://support.coros.com |
| Support Email | 📧 support@coros.com |
| USA Headquarters Mailing Address | 🏢 41 Corporate Park, Suite 205, Irvine, CA 92606, USA |
| UK Office Address | 🏢 Suite 4, High Street House, Skipton, BD23 2HU, UK |
These channels help with setup, installation, app downloads, firmware updates, troubleshooting, pairing issues, activation, warranty service, repairs, and customer care for COROS wearables and devices.